Frequently Asked Questions
Everything you need to know about your Melody Maison experience.
What are your standard shipping rates and delivery times?
We offer a range of delivery options depending on the size of your item. Standard delivery typically takes 3-5 working days, while larger furniture pieces may take 7-14 days via our specialized two-man courier service to ensure safe arrival.
What is your return policy if I am not satisfied with my purchase?
We offer a 20-day money-back guarantee. If you are not completely happy with your item, you can return it to us in its original packaging for a full refund or exchange, provided it is in a resaleable condition.
Do you ship internationally?
Yes, we ship many of our home decor items and smaller furniture pieces worldwide. Shipping costs and delivery timeframes vary by country and will be calculated at the checkout stage.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your mirrors and glass items insured during transit?
Absolutely. We specialize in fragile items and use reinforced packaging. In the unlikely event that your item arrives damaged, please contact our customer service team within 48 hours for a swift replacement or refund.