Returns & Exchanges
At Melody Maison Ltd, we want you to be delighted with your purchase, but we offer a straightforward 14-day return window if you are not completely satisfied. All returned items must be in their original packaging and in a resaleable condition to qualify for a full refund.
Notify Our Team
Contact our customer service department within 14 days of receiving your order to request a return authorization and provide your order details.
Secure Packaging
Carefully repackage your items in their original boxes with all protective internal packaging to ensure they are not damaged during transit back to our warehouse.
Dispatch the Parcel
Send your return via a tracked courier service or use our pre-paid collection service for larger furniture items, ensuring you retain your proof of postage.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing